You can ship your equipment or you can do an on-site install at our facility. You are required to send us the tracking number(s) and day/time of your package(s) arrival so it is deployed in a timely manner. If your equipment has not been damaged during shipment, equipment meets our requirements, no outstanding invoices or no billing adjustments are needed, we will put your colo server(s) online within 48 hours of arrival. You will be notified once we have all of your equipment setup and online.

Case Requirements for Tower:

• Must be sold as a “Mid or Full-Tower” or a smaller type. Server cases sold as “Super Tower” or “Pedestal” are NOT allowed.

• Maximum Height: 22″ inch / 55.88 cm

• Maximum Width: 9″ inch / 22.86 cm

• Maximum Length: 22″ inch / 55.88 cm

• No more than 10 Expansion Card Slots

• No more than 10 Internal 3.5″ Drive Bays

• No more than 7 External 5.25″ Drive Bays

The following are our procedures and items that can be included when shipping your colocation equipment to us:

1. PACKING – Double box everything. – Use foam inserts, bubble wrap or air bags to pack any device. Please do not use peanuts because they build up static charges. – Have all equipment secure inside the case. Screwless cases have been known to come apart and expansion cards or hard drives fall out.

2. PROVIDE RAILS – You must provide rails for your rack-mount server(s). If you do not, you will be charged a $50 setup fee per server. If you have a non-standard rack-mount server, it will not be installed until we get the non-standard rails from you.

3. EQUIPMENT INVENTORY LIST – This list will be on your account and is a record of your equipment we have in our facility. All of your equipment needs to be listed with Manufacturer, Model#, Serial#, Description, IP Address, OS for each server and if its for the current install or replacement parts.

4. REPLACEMENT PARTS & STORAGE – You will be charged an hourly fee for remote hands for us to replace your equipment. – We can store replacement parts for you to have on hand as needed and the following is the allocated storage space we provide you:

Mid-Tower, Full-Tower & 1U-5U Rack Space Colo plans- one small space with the dimensions of 12” Height x 12” Length x 11” Wide.

Quarter, Half and Full Cabinet Colo plans- one storage space with dimensions that are 33” Height x 18” Length x 11” Wide.

REQUIRED: Packages arrival - You must send us the tracking #s and day/time of your packages arrival. If your equipment shipments arrive without notifying us it could delay your deployment. Please ship to our main offices address only.

Our Facility Address: Attn: (Your Name AND Ticket #) Microtronix ESolutions 193 W Canal St, Ottoville, OH 45876

We will provide your IP allocation soon after your new order placement has been received so you can pre-configure your server(s). Once the equipment arrives please allow 48 hours for the technician to unpack, inspect equipment, setup and deploy your service(s).

Unless you rent a full-rack colo space, Microtronix provides all cables for your equipment.

If you rent a full rack from us, you must provide your own cabling and supplies for this rack space. Microtronix will provide PDU's pre-installed in all racks.

We require that new datacenter installs be scheduled at least 48 hours in advance if you want to come in person to install your equipment. After the initial install has been completed, you may request access at any time using the support/billing ticket system. We do ask for a 48 hour in advance notice, though we do offer emergency access just in case you need it, just give us a call.

For full-rack colo we offer unlimited access 24x7x365 using your own access code and rack keys! With full-rack colo you will have unlimited access using your own access credentials to the DC at anytime day or night. We give full-rack colo customers up to 2 keys for their racks, and we keep 2 sets back at the DC in case of emergencies.

We can store your replacement parts for you to have on hand as needed since they can go bad from normal usage. We provide the following allocated storage space:

• Mid-Tower, Full-Tower & 1U-5U Rack Space Colo plans- one small space with the dimensions of 12” Height x 12” Length x 11” Wide.
• Quarter, Half and Full Cabinet Colo plans- one storage space with dimensions that are 33” Height x 18” Length x 11” Wide.

You will be charged an hourly fee for remote hands on support for us to replace your equipment.

We do sell or can order parts for our customers that are colocating, simply open a ticket and we can provide you pricing to order or use replacement parts we have on hand. As a distributor or TechData, D&H, ASI, and IngramMicro, we can get just about anything.

If you have parts shipped to us, you MUST submit a support ticket with the tracking number(s) and day/time of your package(s) arrival before sending. Also, your packaging label(s) must have Attn: (Your Name) on them. If we receive packages and have not been informed, they could possible be misplaced or discarded.

Certain requests may be considered remote hands on support and the following are a few examples:

• Troubleshooting customer equipment
• Installing, replacing, removing customer equipment or components
• Packing customer equipment to be shipped

We charge an hourly fee and we round to the nearest hour when applicable.

If you decide to cancel your colocation service, you must first submit a cancellation request before the next renewal period date for each service you want to cancel. This can be done in your customer support panel under the active service you want to cancel and select “Request Cancellation”.

Failure to cancel your service before the next renewal period date will result in the service renewing automatically and you will be charged for an additional full month of service.

Colocation cancellations for shipped equipment:

1. We package colo equipment in house and charge a labor fee and packing materials fee per item shipped.
2. We will send you the dimensions and weight of the package(s) so you can purchase pre-printed shipping label(s) yourself.
3. Once the packing/handling invoice is paid, your package(s) will be approved for pickup.
4. Clients must schedule a pick up with the shipping provider with in 30 days of the cancellation.
5. Clients equipment that has not been picked up within 30 days of cancellation will become property of Microtronix ESolutions, LLC.

Colocation cancellations for pick up of equipment:

1. Clients that will pick up their equipment at our facility must have a $0 balance on their account.
2. You have sent us an e-mail/ticket request for the scheduled pickup date/time.
3. Clients equipment that has not been picked up within 30 days of cancellation will become property of Microtronix ESolutions, LLC.